Senior IT Operations Specialist

Amusnet is a leading provider recognized for offering the best-performing products and innovative solutions in gaming globally. With a portfolio of 300+ casino games, our company collaborates with 800+ operators on 2000+ websites in 35+ markets to enrich online entertainment. Our dedication to innovation and technology also extends to producing premium slot cabinets where our games fuse seamlessly with cutting-edge hardware solutions. Our team consists of 750+ industry professionals, and we continue to broaden our network of offices as we grow. Our team is growing and we are looking for Senior IT Operations Specialist!

We are looking for a highly skilled and motivated Senior IT Operations Specialist to provide technical support and assistance to our internal and external users. The ideal candidate will have strong problem-solving abilities, excellent communication skills, and a passion for delivering exceptional customer service. If you are pro-active, tech-oriented person and want to be part of our fast-growing company, this position fits you perfectly. Join our team and face diverse challenges each day!

THE PERFECT TEAM MEMBER IS INSPIRED TO:

• Serve as the first point of contact for users seeking technical assistance via phone, email, or helpdesk tickets, lead the installation, configuration and maintenance of desktops, laptops, mobile devices, and peripherals.
• Provide support for advanced systems and applications, including JumpCloud, Google WorkSpace, Office 365, virtualization platforms, and cloud services.
• Manage user accounts, security permissions, and directory services (JumpCloud, Google WorkSpace, Office 365 apps).
• Coordinate with external vendors and third-party service providers for specialized support or hardware/software troubleshooting.
• Monitor and maintain ticketing systems, ensuring SLAs are met and tickets are properly documented.
• Assist in IT asset management, ensuring accurate inventory and lifecycle management of IT equipment.
• Develop and maintain comprehensive technical documentation, standard operating procedures (SOPs), and knowledge base articles.
• Lead or participate in IT projects, including system upgrades, migrations, and deployments.

THE SKILLS THAT WILL GRAB OUR ATTENTION:

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
• 5+ years of experience in IT help desk or technical support, with at least 2 years in a senior or lead role
• Experience with Windows, macOS, and Linux operating systems
• Good understanding of enterprise systems such as JumpCloud, Google WorkSpace, Office 365 apps and familiarity with help desk ticketing systems 
• Proficiency in networking concepts and troubleshooting (DNS, DHCP, TCP/IP, firewalls, routers, switches, SMB, WiFi, Radius, etc…)
• Comprehension of virtualization technologies as Proxmox/ Oracle
• Experience with automation tools (PowerShell, Python) to streamline IT operations
• Knowledge of ITIL best practices and experience working in an ITIL environment
   

If you are interested, please send us your CV.

All applications will be treated strictly confidential. 
Only short-listed candidates will be contacted.

Thank you for applying!